Stress Management Class

Happy  Thursday!

Well yesterday I've went to a in-house training by our Training Team for VADS Berhad, Stress Management Class. Basically in the class, we've learn all the tools to indicate and identify our stressors. "Stressor" here simply mean  the root cause of the stress. 

And seriously it is a wake up call for me! Our Life Stress Map (LSM) divided into 6 category : 

1. People 
2. Money 
3. Work 
4. Leisure 
5. Mind 
6. Body 

And every single one of them, are holistically inter-related to each other.  Lucky me, unlike others, my Money Stressor were actually the 2nd lowest score with only 7 while People Stressor are at 5. Thank to God that I've my side income (basically which contribute the same amount of income with my day-to-day job tho) - money was not one of my contribution for stress! 

From the above LSM, you guys could see that the only 2 stressor in the YELLOW zone are Leisure and Mind. This score based from a StressMap survey which was recommended to be conducted every month to ensure that the LSM score to be accurate. A lot of techniques and tools had been shared from the facilitator herself Jamie Poo. Obviously it is a new information / knowledge that I simply can't resist to share with my team as soon as possible. 

Managing the Expectation

We also learn few yoga poses and how to do meditation effectively to achieve the relaxing black screen! And we also have an assignment for 30 days challenges to ensure that what we have learnt yesterday will be applied into our daily life. 

Seriously I'm blessed to be working here where the development of each of its family members being the main priority - regardless of the levels, whether you are in the management team or even simply an agent. 

Same goes with my business team in GLAM by Hanis Haizi. Even though, it is only my part time job, with a simple mindset to gain few dollars extra monthly - which bascially turn out a little bit higher than my pay-day income - development is the key to ensure that every franchisee will be successful Glampreneur. To achieve the financial and time freedom is the aim - with the guidance and lead by mentors, leaders, side-partners and even via all the free classes and training provided - In Sha Allah, the success will come to those who willingly to learn and work. 

Throwback : Menang Best Supervisor Malaysia in CCAM 2012

Salam Semua!!

Esok kita semua akan menyambut Hari Raya Aidil Adha dan pastinya ramai yang sedang sibuk membuat persiapan akhir untuk beraya.

2 hari yang lepas pada hari Sabtu telah berlangsung CCAM 2013. CCAM bermaksud Contact Centre Award Malaysia diadalan setiap tahun dan diiktiraf oleh Kementerian Sumber Manusia. Tahun ini majlis penganugerahan dilangsung di Sunway Convention Centre. Isis tidak dapat menghadiri anugerah berkenaan kerana Isis berada di Melaka pada waktu itu untuk Perwakilan Wanita Umno (which will be update later)

Tahniah buat centre Isis, Telekom Malaysia Unifi Centre yang telah memenangi GOLD award buat kali kedua berturut-turut. Bukan senang untuk memenangi award apatah lagi untuk menjadi centre nombor satu di seluruh Malaysia. Inikan pula untuk mengekalkan kedudukan setiap tahun.

CCAM sememangnya telah mengubah hidup Isis. Tahun lepas Isis telah memenangi Silver Best Supervisor Malaysia untuk kategori Above 100 seats. Walaupun tempat kedua tetapi sangat berbaloi memandangkan pemenang tempat pertama dari Maybank mempunyai pengalaman sebagai supervisor selama 8 tahun sedangkan Isis hanya berbekalkan pengalaman selama 9 bulan!

Proses untuk ke finalist sememangnya sukar. Ada 3 peringkat yang perlu dilalui dan keputusan hanya lah di umumkan ketika malam Gala Dinner - tahun lepas berlangsung di Hotel Istana. 

Peringkat pertama - semua yang pencalonan dihantar ke sekretariat CCAM oleh majikan. Untuk kategorI supervisor, sebanyak 1500 pencalonan diterima berserta dengan resume dan write-up masing-masing. 

Hanya 75 yang layak ke peringkat kedua. 

Peringkat kedua - 75 orang semi-finalist perlu menghantar video montage mengenai why I should win this award. Mati kutu dan idea nak buat video montage yang menarik perhatian panel jury and sememangnya untuk menonjolkan keunikan personaliti diri masing-masing. 

Peringkat ketiga - daripada 75 orang, hanya 20 sahaja yang layak ke peringkat akhir. Setiap individu /finalist perlu menyediakan satu slide.presentation memgikut format yang telah ditetapkan. Presentation selama 20 minit dihadapan panel jury berserta dengan question & answer session. Panel jury ada 6 orang dan hanya seorang sahaja daripada Malaysia.Yang selebihnya adalah dari Australia, Hongkong, Philippines, indonesia dan Singapore. Kecut perut rasanya nak present di hadapan someone yang bukan nya local. 

But Alhamdulillah masa malam dinner ketika diumumkan - rasa memang nak menangis sebab gembjra sangat-sangat. Memang tidak jangka sebarang kemenangan kerana finalist-finalist lain mempunyai pengalaman yang lebih luas daripada diri Isis sendiri. 

Tetapi sememangnya banyak yang Isis pelajari dari perjalanan dan proses CCAM ini sendiri. Dan setiap skills and ilmu yang dipelajari itu Isis gunakan sepenuhnya di dalam business bersama GLAM. Alhamdulillah berhasil! 

MUA : Valshuq

Award itu sekarang sudah elok diletakkan di dalam bekas kaca di rimah Bonda tercinta. 

We did won big last year. And the history repeats again this year!

Me with the award and certificate. Signature by Datin Seri Rosmah Mansor & Menteri Sumber Manusia.

Congrats to the team. We did it again!! CCAM 2013

Reward & Recognition Telekom Malaysia Unifi Centre Quater 1 2013!

Selamat berpuasa semua!

 

Setelah bersawang seketika - akibat kesibukkan bekerja dan berbisnes - Isis update lagi blog kesayangan ini. Well, it is all about Reward & Recognition!

 

Walaupun sebenarnya Isis rasa sudah lambat update - well, this event sebenarnya sudah pun berlangsung last Tuesday. Diadakan di Puchong Financial Corporate Centre, Bandar Puteri dan bertemakan,

 

RETRO

 

Dilancarkan oleh our General Manager, Mr Saravanan. Even though, it is a very simple event (tidak lah grand sangat sampai nak buat di hotel bla bla bla ...) but still, it does give a huge impact in motivating the working levels and all the staff to strive better! Like what they always said,

 

"The small things that makes the differences"

Agreed kan? Hehe ...

 

 

 

From right, Mr Sara, Nuri and Yan - bersungguh mengikut tema sangat Yan ni!

Mr Sara launching the event.

Nuri giving her speech

The preparation - 24 hours before the event!

Lovely ladies that make it happen.

Congrats to some of these staff that had been rewarded!

Susah if the boss pun perangai macam ni - it explain a lot why the staff semua nya semua nya gila-gila
Nuri, please do use this pic as your Profile Pic Facebook hokay!

From left - Suria QA, Nuri Ops, Asliza HR & Ayu Ops.
Different department however, all of us rely on each other to get things done!

**Picture credits to Jillian De Jill**

 

Congratulations - It's a ANOTHER GIRL!!

Salam Jumaat!

 

Alhamdulillah tidak terkata. Maaf sekiranya entry ini sedikit lambat.

 

Isis just nk wish congratulation kepada one of my staff,

 

NUR NAJMIEYAH

 

Mini Najmi

 

yang selamat melahirkan seorang bayi perempuan pada hari Selasa baru-baru ini.

 

 

Masih belum ada nama - but I'll bet this girl gonna be one of the cutest among all!

 

 

Selamat berpantang Najmie!

Berehat secukup nya.

Jangan malas masuk kerja balik yer!

 

 

CCAM 2013 - Unifi Photoshoot

Yippy Semua!

It is almost October and obviously, CCAM is just around the corner! So sebenarnya pada waktu sekarang, mostly semua call centtre kan busy dengan buat write-up, video shoot and montage and even simple photoshoot untuk CCAM nomination.

Apa CCAM ini? Well, briefly Isis akan explain. CCAM stands for Contact Centre Award Malaysia. It is actually an award to recognized all members and workers in the contact centre field and penaung kepada CCAM is actually Datin Seri Rosmah Mansor. Achievements in CCAM is recognized by Kementerian Sumber Manusia and once you dapat an award - either indiviual or a whole centre, trust me, you CV worth 5 figure salary. Sebab nak menang an award in CCAM sangat-sangat susah dan mencabar ok! I know because I dah menang last year for Best Supervisor Malaysia. Well we are going to talk about that in a special entry!

Anyway,last Friday 14th June 2013, all managers for Unifi Contact Centre terpaksa la datang office in Puchong seaawal 9 pagi untuk photoshoot. Me included obviously!This pictures will be put in our centre write up untuk nomination Best Centre Above 100 seats.

Well, untuk pengetahuan u'ols, managers Unifi Centre ini mostly very young at age and so that explain why kepala kami semua macam gila sikit. Haha. When most other call centres yang bertanding attach a formal group picture - we decided to turn the table around and snap the below pictures. Theme : Crazy Hats.

Nuri with bunch of hats to be worn by us!

Nuri siap bagi amaran, baju mesti color block in her email invites. Hahaha. but the pictures turn out great and obviously like what they said, a picture worth a thousand words.

The set up

Tak cukup setempat - pindah ke main enterance!

Tu bukan bayang-bayang Nuri tapi Nik at her back!

Comel tak our General manager in the bling bling blue vest?! 

Shiamala and Farah - once a while we do have fun and  hilangkan stress for a while

And the final 2 pictures submitted,

Group photo 1 - all Unifi Managers 

The free style photo

Good Luck Hilmi!

Salam Monday semua! 

So macam mana dengan weekend u'ols semua? Hopefully it is a blast - as mine did very well as plan! Well, hari ini Monday mark a new day for the week. and eventually, hari ini bermulalah secara formal dan rasminya re-alingment department Operation Excellence. 

Che Din, Emi,myself and Kabir.
Not in the picture, Adli. 

Di sini Isis nak ucapkan good luck kepada my now ex-staff, Mohd Hilmi Murtaza or we cal him as Emi. Sekarang ini, start daripada hari ini, Emi no longer report kepada Isis tetapi directly kepada my counterpart, Mawarni as Telekom Non-tech Operation Excellence team. 

And also alang-alang itu, Isis juga hendak mengucapkan welcometo my 2 new staffs, Farid and Najmiyah! Welcome to the Technical Operation Excellence u'ols!! *wink wink*

Potluck Lunch - Hasmil Farewell

Assalamualaikum Semua! 

Yesterday, Thursday 13th June 2013, my department, Operation Excellence ada buat pot-luck lunch sempena one of my colleague's farewell. Hasmil dapat literal-transfer to ICT department. So as usual, since Operation Excellence (or the whole organisation nickname us as OE) semuanya kuat makan yang teramat sangat, so adalah farewell party ini. Pendek kata - bawak lunch masing-masing lepas tu kongsi beramai-ramai. Hahaha! 

The food! Endless!

The food seriously memang sangat banyak untuk a department yang hanya ada around 25 people maximum! Satay sampai 3 bungkus, ayam golek 5 ekor, endless list of dessert - dengan apple pie, pandan layer cake, cream puff with chocolate drizzles, bla bla bla. Memang banyak gile.

Sambal Udang yang serious sedap. First time makan masakan Suzee, baru masuk OE department last 2 weeks!

Apple pie di atas ni dia tidak boleh describe dengan caption kecil-kecil dan sebaris. Hahaha. Ni Asrul yg bake occay!!! First time in my 7 years of corporate life yang sentiasa penuh dengan pot luck memanjang - I jumpe APPLE PIE yang di-baked sendiri. Kudos dan tahniah kepada Asrul sebab sunguuh berdedikasi utk bake apple pie segala. But memang sumpah sedap gila!!

     Ini lah Asrul. Bukan yang pakai tudung biru - tapi yang tengah kusyuk mengambil makanan

                                                                

Ayam Golek by boss, Iswandi. 

Pandai boss saya order.

Triffle Pudding by Farid. 

Senang okay tengok dia buat. Susun-susun, tuang-tuang dah siap!

Kek Lapis Pandan yang dibuat sendiri oleh Yanti. 

Gigih Yanti cari resipi and buat dengan mak dia. 

Boleh buat niaga masa raya nanti Yanti!!

Yanti; bekas anak pungut, Erni; Lin and Mawar.

Biasalah, sapa-sapa yang dah keluar dari OE pun tetapla nk join makan-makan kami. 

nampak sangat kami semua best kan?

*flip hair* 

*pengsan*

*hulur tangan tahan taxi* KLIA please! 

Hahaha 

*Usaha melarikan diri dari Erni*

Sebelum apa-apa, Isis nk remind semua readers, ini bukanlah picture testimonial before & after selepas pakai corset PB. 

Ni memang dua orang yg berbeza - Azura & Suria. 

Najmi - mak buyung yang menunggu masa sahaja. Week 37th.

Tetapi dengan blog updates yang penuh bergambar - pasti anda semua tertanya mana satu Hasmil?

Jawapan nya, Isis lupa nk snap picture Hasmil!